ITIL  Toolkit

An Introduction to ITIL
A detailed introductory guide designed for both beginners and more established practitioners.
A Management Presentation
A compreheneive presentation on ITIL and ITSM: Describing what, why and how.
The ITIL Factsheets
Each of the 12 prime disciplines condensed into a useful two page reference 'crib' sheet.
Assessment Questionnaires
An excellent Excel based kit to help you assess and measure your own compliance position.
Rationale Presentation Template and Docs
Materials to help interpret the compliance assessment and thus identify which areas require improvement.

The ITIL ® Toolkit

A comprehensive kit comprising an introductory guide, an Excel audit/review kit, a management presentation and the ITIL Factsheets

Limited Offer:
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Just $199



The Factsheets
The 12 major disciplines have been condensed into visibly pleasing and content rich individual 'factsheets', to enable everyday reference and enable re-enforcement of the overall thrust of the framework itself. Each factsheet explains: goals and objectives; activities; costs; results; and benefits.

Each discipline is covered: Availability Management; Security Management; Service Desk; Change Management; Financial Management; Incident Management; IT Service Continuity Management; Capacity Management; Configuration Management; Problem Management; Release Management; and Service Level Management.

The documents themselves are provided in MS-Word format, to enable you to edit and tailor the contents, print, and adapt to your own specific needs.

To demonstrate the quality of this item, the following sample factsheet is provided:


Sample Page:
Change Management Page 1
Sample Page:
Change Management Page 2

Click Here To View Large Size Samples



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Registered in the Patent & Trademark Office in the US.