ITIL  Toolkit

An Introduction to ITIL
A detailed introductory guide designed for both beginners and more established practitioners.
A Management Presentation
A compreheneive presentation on ITIL and ITSM: Describing what, why and how.
The ITIL Factsheets
Each of the 12 prime disciplines condensed into a useful two page reference 'crib' sheet.
Assessment Questionnaires
An excellent Excel based kit to help you assess and measure your own compliance position.
Rationale Presentation Template and Docs
Materials to help interpret the compliance assessment and thus identify which areas require improvement.

The ITIL ® Toolkit

A comprehensive kit comprising an introductory guide, an Excel audit/review kit, a management presentation and the ITIL Factsheets

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An Introduction To ITIL
This is an outstanding introductory guide and reference for the IT Infrastructure Library, specifically produced to help you grasp all the fundamentals. Indeed, it is also intended to help jump start your efforts to acheive certification via the Foundation examination! It covers the history, implementation, the processes, the overall model and much more.

The document itself is provided in MS-Word format, which enables you to edit and tailor the contents, print, and adapt to your own specific needs. It includes a careful combination of textual and pictorial descriptions, to illustrate all the key points in an interesting and straight forward way.

To demontsrate the quality of this item, the following sample pages are provided:

Table of Contents Page
Typical Page
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