ITIL ®, is essentially a cohesive set of best practice documention materials for ITSM (Information Technology Service Management). Although by necessity it is complex, implementation (or simply training) need NOT be an intimidating prospect.
The ITIL Toolkit was created to help guide you. Through a range of items, it simplifies, explains and helps you manage the ITIL process.
THE ITIL® TOOLKIT
A whole series of materials introduce and take you through each issue and aspect. Guides, presentations, questionnaires, crib sheets: all created by acknowledged exponents of ITSM, and all created specifically to help you understand ITIL® and progress. It includes the following items:
AN INTRODUCTION TO ITIL
This is an outstanding introductory guide and reference for the IT Infrastructure Library, specifically produced to help you grasp all the fundamentals. Indeed, it is also intended to help jump start your efforts to acheive certification via the Foundation examination! It covers the history, implementation, the processes, the overall model and much more.
Introductory Guide Sample Pages
THE MANAGEMENT PRESENTATION
This comprehensive PowerPoint presentation is designed specifically to introduce executives and management to the IT Infractsructure Library (ITIL), its concepts and its demands. It embraces aspects such as the framework, processes, certification, and so on.
Sample Foils From The Presentation
The 12 major disciplines have been condensed into visibly pleasing and content rich individual 'factsheets', to enable everyday reference and enable re-enforcement of the overall thrust of the framework itself. Each factsheet explains: goals and objectives; activities; costs; results; and benefits.
A Sample Fact Sheet
ITIL ® ASSESSMENT QUESTIONNAIRES
This excellent Excel based kit is intended to help you to establish your own compliance position against the framework... basically, to help you measure how you compare against best practice for information technology service management.
Compliance Kit Sample Snapshots
RATIONALE PRESENTATION & TEMPLATE
This comprises two items: (a) an explanation of the scoring system used in the assessment (b) a template for a PowerPoint presentation to enable you to more easily present the results of the assessment to management and others.
Rationale & Compliance Sample Pages/Foils
PURCHASE THE TOOLKIT
You can now obtain all the items desribed on this website and download them to your computer for only $199. Simply navigate to our secure purchase page below:
ITIL Toolkit Purchase